I thought I would share this Yelp.com review that I wrote for the WMATA. I was particularly inspired after calling four times today to fix a Smartcard problem and never being able to reach a human being:
“You know, when I first moved here, I looked at the concrete archway stations and green/red lights that make up the Metro platforms and thought, “Wow, this transit system looks mad cool, like an early ’80s dystopian sci-fi flick in the vein of ‘Blade Runner’ or ‘Aliens’.”
But two years of Metrorail has brought the analogy full-circle: today I see the Washington Metro Transit Authority as a restrictive facehugger, wrapping its spiny appendages around the area’s commuter throat to spawn a series of acid-blooded delays, chest-burstingly high fares, and unresponsive customer service that makes you want to jump into a furnace only to be implausibly cloned 200 years later.
One extra star though for air-conditioned platforms. Those are nice.”