There’s a been a rash of new Comcast ads in the past few days, featuring a bunch of people in three-quarter view singing a really strange and monotonic rhyme about Comcast and all the ninjas and explosions it offers. But that’s funny, because when I think “Comcast”, I don’t think “funky and hip” so much as “they care more about customer satisfaction at The Wiener’s Circle.”
Check this review I wrote for Yelp D.C. for a good example:
I haven’t had the same bad experience with customer service; the people on the phones are mostly friendly. I do, however, rate this place only one star for its ridiculous service plans.
Here’s the best: if you call to cancel your service say, three weeks from the date you call, they turn your Internet service off IMMEDIATELY. I had to schedule a pickup the day before moving, which was, yes, three weeks from the date I called. Next thing I know, my Internet stops working. I call them up and they tell me it’s company policy that as soon as you request a service stop, they turn your modem off no matter how far out the actual end date may be. So I had to cancel that end of service, call again today (the day before we move out of town) and find out they don’t have a tech to come out today, so now we have to drive to the ass-end of NE and drop off the stuff ourselves.
Buy from RCN, whatever you do!
There you have it. Comcast: Truth in advertising is a bad idea.